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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My wife just got Windows 10 computer, when she is trying to

Customer Question

My wife just got Windows 10 for her computer, when she is trying to set up Cortina she is asking for her Microsoft account number. We have no idea what it is. Previously she has had Outlook seven. Cortina is also asking for her email address and password ***** we have that information.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Since Windows 8 you are requested to enter a Microsoft account (Hotmail, Outlook) to enable other features - if you don't have one I can help you create it now.
May I start a remote session so we can work on the problem together from your computer?
Please reply using the box below.
Regards,
Martin

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