May i connect with you remotely to check/fix the issue directly?
Since the issue is very specific to your computer and it's settings; it is not possible for a tech to diagnose it without looking it at. If you are nervous; i can opt out and open the question to other experts. If you want to continue with remote; you can reply here. The remote is safe. JustAnswer is an A+ rated site on BBB.
I sent request for remote service; please accept it then follow steps here to connect with me.
As i am a tech only; i can only assist with the technical issues. To discuss billing; you can speak to***@******.***. The $8 is for me remoting into your system; whether it takes an hour or two to fix the issue; that is the charge for remote. However, if your issue is not resolved; you will be refunded in full or if you wish to cancel now; you will still be refunded. Let me know if you wish to proceed. You can read about JustAnswer on BBB to clear suspicions.
No problem. I will request this to be cancelled. Thanks