Hi, welcome and thank you for your question.
I am very sorry about your issues. I believe you are now able to access your FB account. Is that correct? Or are you now unable to access your FB account again?
Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.
Thank you for writing back with that information and I am very sorry about your persisting issue. Can we do a screen sharing session so that I can directly assist you in recovering your FB account?
Thank you for writing back and I am very sorry about the persisting issues.
I believe we have corrected this one before through a remote access session. We can do another remote session when you are available so that I can help you recover your account.