Hi, and thank you for asking your question.
Do you use any email program, e.g. Windows Live Mail, to access your Hotmail emails?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with the issue?
Please reply back to me below. Thank you.
Please reply back to me on this page itself, using the Reply box below. Should we go ahead with a quick remote session now (NO extra charge), so that I can check the issue here?
Keep me posted.