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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 33891
Experience:  Over 15 year experience in Email Systems and Programs
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Unable to access internet. Asks but does not recognize my

Customer Question

Unable to access internet. Asks for password ***** does not recognize my password ***** Microsoft account.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me which version of windows you are using please?

Thank you

Customer: replied 1 year ago.
Windows 10
Expert:  Richard replied 1 year ago.

Thanks

Can you reset your password ***** please

https://account.live.com/resetpassword.aspx

then on the problem computer sign in using the new password ***** just reset

Let me know the results please.

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