Hi, and thank you for asking your question.
Just to clarify, are you being prompted for the password ***** log on to your Windows account?
If so, are you using Windows XP, Vista, 7, 8 or 10?
Please reply back to me below. Thank you.
Hi again, do you still need help with this issue? Would you like me to provide you with directions to carry out a system recovery, which will restore the computer back to factory defaults and allow you to create a NEW user account in the process?
Do keep me posted.