How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cody Your Own Question

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 1290
Experience:  Systems Administrator
58973002
Type Your Email Question Here...
Cody is online now
A new question is answered every 9 seconds

I have tried numerous times to log on to aol and it won't

Customer Question

I have tried numerous times to log on to aol and it won't accept my password ***** have
used the old and new passwords and the question is my school I have two and can't
remember which one I used but I used them both and still can't log in?
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.
What's the email address you're using?

Customer: replied 1 year ago.
XXXXX but don't e mail me I can't access it
Customer: replied 1 year ago.
XXXXXXX but don't e mail me I cant access it
Expert:  Cody replied 1 year ago.

Do you know the alternate email you used when you setup the account or the phone number you used?

Customer: replied 1 year ago.
I don't think I have an alternative the only other e mail is my work e mail the phone number would be XXXXXXX but I rarely use the house phone
Customer: replied 1 year ago.
are you fixing it?
Expert:  Cody replied 1 year ago.

You would need a mobile phone number you used, because they have to text a code.

Customer: replied 1 year ago.
my number is *****
Customer: replied 1 year ago.
I have to leave within a half hour will this take long
Expert:  Cody replied 1 year ago.

Did you get a text?

Customer: replied 1 year ago.
what do I do with the v erification code?
Customer: replied 1 year ago.
I just deleted it by mistake?
Expert:  Cody replied 1 year ago.

I need that code

Expert:  Cody replied 1 year ago.

Ok just sent another text, let me know the code.

Customer: replied 1 year ago.
the code is 173539
Expert:  Cody replied 1 year ago.

ok what's the code again?

Expert:  Cody replied 1 year ago.

Should be a 2nd code now

Customer: replied 1 year ago.
595338 how many of these do we go through before it it is fixed.
Expert:  Cody replied 1 year ago.

We are done, I have reset everything for you.

Download this note pad file for credentials, and please let me know once you have it downloaded so I can delete the file from Dropbox. https://www.dropbox.com/s/g5fm3ibrddx6znw/KCC.txt?dl=0

Expert:  Cody replied 1 year ago.

Once you get logged in, change your password ***** security question immediately.

Expert:  Cody replied 1 year ago.

Did you get logged in?

Customer: replied 1 year ago.
I am not computer savy so I downloaded it not sure if it did it did not give me a confirmation but hopefully it is downloaded
Customer: replied 1 year ago.
no still can't log in
Expert:  Cody replied 1 year ago.

did you look at downloaded text file?

Customer: replied 1 year ago.
like I said I am so not computer savy I went to download and they said the link is not there? I'm sorry.
Customer: replied 1 year ago.
it says the file has been moved or deleted.
Expert:  Cody replied 1 year ago.

I texted u the password

Expert:  Cody replied 1 year ago.

Were you able to get your password *****?

Expert:  Cody replied 1 year ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.