How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6505
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I use gmail and MS Outlook. Something happened whereby

Customer Question

I use gmail and MS Outlook. Something happened whereby messages stopped being downloaded from gmail into Outlook. Nothing has downloaded beyond 8/26/15. I use POP and want to continue to do so. I have uninstalled and reinstalled Outlook. Gene
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Before I can assist you with this, please tell me the following information:

  1. Are you using Windows XP, Vista, 7, 8, 10 or a Mac?
  2. Are you using MS Outlook 2007? 2010? or 2013?
  3. When doing a send/receive in Outlook, are you getting any error message when receiving fails?

Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.

Thank you.

Best regards,
Jess