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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6505
Experience:  Computer Software Support Specialist for more than 10 years
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I use gmail and MS Outlook. Something happened whereby

Customer Question

I use gmail and MS Outlook. Something happened whereby messages stopped being downloaded from gmail into Outlook. Nothing has downloaded beyond 8/26/15. I use POP and want to continue to do so. I have uninstalled and reinstalled Outlook. Gene
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Before I can assist you with this, please tell me the following information:

  1. Are you using Windows XP, Vista, 7, 8, 10 or a Mac?
  2. Are you using MS Outlook 2007? 2010? or 2013?
  3. When doing a send/receive in Outlook, are you getting any error message when receiving fails?

Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.

Thank you.

Best regards,