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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 33890
Experience:  Over 15 year experience in Email Systems and Programs
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Cannot get email on iphone, can get internet, instagram but

Customer Question

cannot get email on iphone, can get internet for facebook, instagram but no email
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step as it was not clear if you did this already, but can you hold the home and power button for about 10 seconds until you see the Apple Logo then release.

Let the phone restart and tell me if you can not get emails

Let me know the results please

Customer: replied 1 year ago.
still no emails
Expert:  Richard replied 1 year ago.

Can you tell me which email service it is connecting to please

Customer: replied 1 year ago.
yahoo mail
Expert:  Richard replied 1 year ago.

Thanks

Are you able to sign into it via your computer?

Customer: replied 1 year ago.
I am getting my emails on the computer
Expert:  Richard replied 1 year ago.

Thank you

What is the error you get when you try to connect and download mails on the iPhone?

Customer: replied 1 year ago.
there is no error message I go to email it says updated just now and nothing downloads
Expert:  Richard replied 1 year ago.

What happens if you send an email from the account?

Send it to yourself, is it received?

Customer: replied 1 year ago.
when I send it I hear the tone that it was sent but it doesn't come through
Expert:  Richard replied 1 year ago.

do you see it come through on the computer though?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, how are you checking the emails on your computer? Via an email program such as outlook 2010?

Customer: replied 1 year ago.
outlook but I think it's 2007
Expert:  Richard replied 1 year ago.

ok, most common cause is outlook is removing emails from server after download

In outlook,

Click Tools, then Accounts Settings from the menu bar:

Select Your account to change.

Highlight the account you want to change, then click Change to open the settings window.

The "Change E-mail Account" window opens.

Open the Advanced settings screen.

Click the "More Settings" button, then choose the "Advanced" tab.

In the "Advanced" tab, check the Leave a copy of messages on the server checkbox.

Save this, then send a new email and it should now appear on both computer and the iPhone

Let me know the results please

Customer: replied 1 year ago.
That box is already checked
Expert:  Richard replied 1 year ago.

ok, do you have other computers or devices connecting to this account?

Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

click on this account and sign into your account there

http://mail.yahoo.com

Do you also see your emails there?

Customer: replied 1 year ago.
ok then what
Expert:  Richard replied 1 year ago.

then tell me please Do you also see your emails there?

Customer: replied 1 year ago.
no it says the folder is empty
Expert:  Richard replied 1 year ago.

ok, so something is connecting to your account and deleting the emails when it downloads them, this is why the iPhone does not get them as you see on the server there are no emails.

So something else has to be connecting to the account.

Expert:  Richard replied 1 year ago.

do a test, power off the computer and then email from the iPhone to yourself and see if it is received with the computer powered off.

Customer: replied 1 year ago.
If I power off we will be disconnected
Expert:  Richard replied 1 year ago.

yes, but when you power on you can return here and post a message

Customer: replied 1 year ago.
thyen I will have to pay 45.00 again right?
Expert:  Richard replied 1 year ago.

no, you do not pay anything else, you just return to this web page please and post a message, exactly like you are doing now.

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