Hi there and welcome
you will need to supply an email address as they are going to have to manual review your account and send the reset instructions to this (it takes up to 48 hours)
Create a free account here
And then use this email address as your email when requested.
Then once you have submitted the request, keep checking this new account and within 48 hours they will give you the instructions for the next steps.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.