Have you tried searching for an email from MSN?
Sign into your account
In the upper left hand corner there will be a search box that says Search Emails
Type in something about an email from MSN and see if it pulls it up
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.