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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 5313
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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I talked with somebody yesterday, but he could not help. I

Customer Question

I talked with somebody yesterday , but he could not help. I will give you all one more chance to help. I have been trying to get into my Yahoo account for 3 days, used every thing possible to help, but it will not take any new passwords and also asks a
security question that is not mine so I have no answer. What can you do, this is causing me much stress and I am an old women who does not know very much about computers, etc.
Submitted: 1 year ago.
Category: Email
Expert:  sudipto_dutta replied 1 year ago.

I am little bit confused about a point in your question. At first you said that, no new password ***** ***** that means you have created new password ***** then you said that the security question is not known to you then, can you tell me, how did you created the new passwords which are not working.

Customer: replied 1 year ago.
when yahoo does not work it asks a question , do you want to reset your password. I did that when finally it would not accept my password. They would ask again and I started putting in other passwords I have used I. The past . Nothing worked . They even set me a security question which was which country did I go to to study abroad. I never went
Customer: replied 1 year ago.
I then saw that if I was having a problem would I like to set up another yahoo account, I thought , let me try that. But that never worked either
Customer: replied 1 year ago.
Did you get all this information?
Expert:  sudipto_dutta replied 1 year ago.

OK, when it created the security question, did you wrote "I never went" as the answer ?

Customer: replied 1 year ago.
No it would not let me. I did try.
Expert:  sudipto_dutta replied 1 year ago.

OIK, let me check, can you please give me the username and password ***** your email?

Customer: replied 1 year ago.
Do you want my email and password ***** yahoo?
Customer: replied 1 year ago.
Or to another email account that I have do not send anything to yahoo since not working
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you still there***@******.***
Bryandouglas12
Customer: replied 1 year ago.
That is what I want back. Think you can do it?
Expert:  sudipto_dutta replied 1 year ago.

Thanks, ***** ***** the yahoo email and password.

Expert:  sudipto_dutta replied 1 year ago.

Do you have any phone number related to this yahoo account, which start with 7 and end with 37

Customer: replied 1 year ago.
Just set them to you, let me know if you do not get it, how mch longer do you think?
Expert:  sudipto_dutta replied 1 year ago.

Do you have any phone number related to this yahoo account, which start with 7 and end with 37

Customer: replied 1 year ago.
My cell(###) ###-####
Expert:  sudipto_dutta replied 1 year ago.

Do you know, how to check the text messages on your phone ?

Customer: replied 1 year ago.
Expert:  sudipto_dutta replied 1 year ago.

I will send a message with a code, please check that message and give me the code number. Can you do that ?

Customer: replied 1 year ago.
tell me when you send. Using iPhone and I pad so I do not lose you
Expert:  sudipto_dutta replied 1 year ago.

OK, I am sending it, this may take 5 to 15 mins. for the message to receive, please let me know the code, after you get the sms.

Expert:  sudipto_dutta replied 1 year ago.

Please check your phone, I have send the message

Expert:  sudipto_dutta replied 1 year ago.

Let me know the code

Customer: replied 1 year ago.
Send again can you send it another way
Expert:  sudipto_dutta replied 1 year ago.

Did you check your phone for the messge ?

Customer: replied 1 year ago.
Could it be lx66r 1x66r lx66r
Customer: replied 1 year ago.
Ix66r
Expert:  sudipto_dutta replied 1 year ago.

Is it small letter or in caps ?

Customer: replied 1 year ago.
Small
Expert:  sudipto_dutta replied 1 year ago.

Can you let me know the full message, as the code you are providing me is not matching.

Customer: replied 1 year ago.
This is the whole message. Your expect on J.A. Responded to your question
com/s/ 6 Qgte to view your response . That is all I got does this help ?
Expert:  sudipto_dutta replied 1 year ago.

Did you get this message on your phone ?

Expert:  sudipto_dutta replied 1 year ago.

I asked you to check the text messages on your phone and you are giving the emails, which you got from us. Text messages are the SMS, which we get on your phone, please check the last SMS on your phone and let me know the code.

Customer: replied 1 year ago.
I have been in messages and not email. These are the messages I have been getting what am I doing wrong
Customer: replied 1 year ago.
What can I do?
Expert:  sudipto_dutta replied 1 year ago.

No, it is not working. Can you check text message once more on yourcell phone number(###) ###-#### ***** check the last message you received or some more unread message, the code is generally a numeric code.

Customer: replied 1 year ago.
Do not send in messages send like you did before.
Expert:  sudipto_dutta replied 1 year ago.

Are you replying me from the PC ?

Customer: replied 1 year ago.
I phone 6 plus
Expert:  sudipto_dutta replied 1 year ago.

Do you have the number(###) ###-#### ***** this phone ?

Customer: replied 1 year ago.
are you going to try calling
Expert:  sudipto_dutta replied 1 year ago.

From where did you try to access the yahoo account, Iphone or Ipad ?

Customer: replied 1 year ago.
By this time both
Expert:  sudipto_dutta replied 1 year ago.

OK, can you access your gmail account from the Ipad ?

Customer: replied 1 year ago.
I think so
Expert:  sudipto_dutta replied 1 year ago.

I think so will not help, please confirm by accessing it and let me know or can you access your PC ?

Customer: replied 1 year ago.
What is happening
Expert:  sudipto_dutta replied 1 year ago.

OK, then open the***@******.*** from your PC and reply me back, I will send a code to your gmail account .

Customer: replied 1 year ago.
Open send
Expert:  sudipto_dutta replied 1 year ago.

You will get a new message on the gmail account in few mins. Let me know, what is written there.

Customer: replied 1 year ago.
Still has not come
Customer: replied 1 year ago.
Send again and if this time it is not I am to tired to continue. Thank you for trying so hard. Do you have and ideas where I take it tomorrow
Customer: replied 1 year ago.
Are you going to resend
Expert:  sudipto_dutta replied 1 year ago.

I have send the code twice, I don't know, why you are not receiving it. We can continue it later, as you are tired now. By that time, please check for the text message on your phone from Yahoo. You may get the code to reset the password, otherwise we will try something else tomorrow. Please do check your gmail account also, the instructions mail from Yahoo may get in to the spam folder or other folders also.