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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35222
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Why can't I download attachments to my email

Customer Question

why can't I download attachments to my email
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, or 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
please do remote support - Windows 7
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=9d73e540-e58e-44e1-a284-1c133ddcc77c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.
it won't let me download - closes the browser automatically
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry. Can you click on the new website below:

http://tinyurl.com/qjluhyn

, then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should appear

, then there, open / run the item called Elsinore.ScreenConnect.Client and install it. Do you see it?

Please let me know. Thank you.

Customer: replied 1 year ago.
tried 3 times - I get to the Elsinore box but then it won't allow download and ends IE automatically
Customer: replied 1 year ago.
We are sorry. You cannot access that page.It may be an authentication issue, beta feature, or a blocked URL.If you believe that you are seeing this message in error or if you would like to request permission to access this page, please contact Professional Support at***@******.***
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry. It is strange. Besides Internet Explorer, do you have another internet browser program, such as Mozilla Firefox or Google Chrome on your computer?

Do you also have another computer?

Thank you.

Customer: replied 1 year ago.
I could try & use Chrome - I have an IPad
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Please try the following fix:

Solution #1:

  1. Close all Internet Explorer windows / websites.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet, open Internet Options.
  4. Then click on Delete and delete only temporary internet files.
  5. Click the Advanced tab, and then click Reset.
  6. In the Reset Internet Explorer Settings dialog box, click Reset.
  7. Then see if you can download email attachments.

Solution #2:

- If it does not work, please open Google Chrome program, then go to the website yahoo.com in the Google Chrome program, then see if you can download email attachments in Google Chrome program.

Please let me know if there is still any issue. Thank you.

Customer: replied 1 year ago.
ok I'm going to try it
Expert:  Viet - Email Tech replied 1 year ago.

OK. Also, for solution #2: if there is issue with Chrome please download / install the latest Chrome program at the website below:

http://chrome.com/

I'm staying here with you. If there is still any issue, please reply back any time. Thank you.