Thank you. Please check at the back/bottom of your Billion device to see if there is any password/key (it is case-sensitive.)
- If that does not work, then on the computer or the iPad, please click on the website below:
, then when prompted, enter admin for the Username and enter admin for the Password (all in lowercase)
, then there, click on the WLAN option (if needed, click on Basic first)
, then you should see the key/passphrase/password... there (it is case-sensitive.)
; (if needed, check for the (wireless) security option first)
Please reply at the box below to continue troubleshooting. I will provide another solution if it does not work. Thank you.
I'm sorry, that is strange. On the computer, can you right-click on the Start button (which is the windows logo icon at the lower left corner of the computer's screen), then click on Command Prompt
, then type ipconfig
, then press Enter key
, then tell me the numbers next to the item Default Gateway (scroll up /down as needed.)
Also, if you'd like to, I can connect remotely to your computer, so I can retrieve your modem/router's Wi-Fi password ***** through your computer together with you.
Please reply at the box below. Thank you.
Can you click on the website http://10.99.12.250 this time, then see if it shows the login page?
Please let me know. Thank you.
Great. At that website:
, enter admin for the Username and enter admin for the Password (all in lowercase)
Do you mean at the website http://10.99.12.250 it asks Username and Password, then enter you enter admin for the Username, then also enter admin for the Password, then login, it won't take it at that website? Please let me know. Thank you.
Sorry, please have the phone number of your Internet service provider ready, in case you need it.
Then please do the following:
- Use a pin or paperclip to push and hold the tiny Reset button at the back/bottom of the Billion device for about 10 seconds
, then wait a bit
, then see if you can log in the website http://10.99.12.250 or website http://192.168.1.254 with username admin and password admin