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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Email expert with over 5 years experience
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Cannot remember my Microsoft outlook email password. Have

Customer Question

Cannot remember my Microsoft outlook email password. Have been hacked and need to change my password. HELP!!
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.

Hi!

Click here: https://account.live.com/ResetPassword.aspx?

Select I forgot my password ***** follow the prompts to reset your password.

Customer: replied 1 year ago.
when I click on the link, it will no accept my Comcast email address.
Expert:  Josh replied 1 year ago.

I am not sure what you mean-- you stated you needed help with Outlook email. Do you need help with Comcast or Outlook?

Customer: replied 1 year ago.
I have Microsoft Outlook email. By the example, it appears I need to type in my email address, which is***@******.***, but the message come back to retype as it does not recognize that.
Expert:  Josh replied 1 year ago.

Please provide the exact error message that you see

Customer: replied 1 year ago.
This is the message I get.Try entering your Microsoft account again. We don't recognize this one.
Expert:  Josh replied 1 year ago.

What program or website are you trying to access?

Customer: replied 1 year ago.
Please terminate this transaction and only charge me the initial $5.00 fee. Apparently this is not working. I will access my Discover Card online and ask to refuse any other charges from your company. Sorry it didn't work . Thanks for trying.
Expert:  Josh replied 1 year ago.

I would be more than willing to help you if you wish to continue

Customer: replied 1 year ago.
I will try something else. Thank you. Please terminate!
Expert:  Josh replied 1 year ago.

Okay - thank you.

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.