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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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When I try to log into Hotmail account it says cant find

Customer Question

when I try to log into Hotmail account it says cant find server that has my account details
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Is your hotmail email account currently working at the hotmail.com website?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
windows 7 would rather not give you access
Customer: replied 1 year ago.
I have several email accounts it happens only on one account
Expert:  Viet - Email Tech replied 1 year ago.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
With remote support, it is easier and quicker for you as I will do all the troubleshooting steps for you. Otherwise, can you we troubleshoot via this web page?
Please let me know. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
Is your problematic hotmail email account currently working at the hotmail website www.hotmail.com?
Please reply at the box below. Thank you.