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hi there and welcome
Ok, if you use AOL via Firefox, then Firefox has nothing to do with this, as it is just a web browser, it does not do anything with your emails. Its the same via any web browser.
Its like visiting a web site, its the website itself that does everything, the browser is just letting you view via it.
So I am not sure who this Tech person was but they are 100% wrong, that I can guarantee.
But with your problem. First, you can sign into your AOL account still correct?
Hi there, can you return to your question here please
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.