How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31117
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I cannot get into my email account

Customer Question

I cannot get into my email account <*****@******.*** as someone has added the extra security question with phone number whose last two numbers do nota belong to any phone number that belongs to me or any of my family members or close friends or business contacts. Getting into my account is urgent. It is the "I am stuck in Cyprus" people.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

If you go through the process to reset your password ***** choose the option

https://www.google.com/accounts/recovery/?hl=en-GB

And choose the option

I'm having other problems signing in

are you given any other options to sign in?