Hi,I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time if you are not comfortable with performing steps yourself. It is 100% safe and secure.
We have an A+ rating with the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
I understand that your internet connection went down and you could not reply back to me on time.
But, I'm glad to know that issue is fixed now. Had you replied back to me, I would have helped you either on remote session or in the question and answer session.
If you have any other query like slow computer or pop up issues, I can help you at no extra cost at all.
I have a few suggestions regarding emails:
Please do not keep the same password ***** long period of time. It is always recommended to change email account password ***** 5-6 months.
Scan your computer using your anti-virus program weekly at least.
If you have any other query regarding this issue, please do not hesitate to let me know.
Thank you, Sandy
Once you receive your computer, please check it and if you face any issue, please let me know. Thank you, Sandy