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Microsoft Windows will never cold call you, so any calls of that nature should always be ignored.
I can connect remotely to your computer and fix it for you.
Let me know if you would like this service?
it is likely that some type of malicious software has been installed on it by the person claiming to be from Windows.
Some scans and other procedures will need to be done to remove the bad software.
I can do this for you remotely, or you could take it to a computer shop for repair if you prefer.
Yes I can see what the problem is and work on fixing it for you.
I would estimate it may take up to an hour, or possibly longer.
No, I have not connected to your computer yet - you will need to accept the offer that I sent through previously.