Hi,I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
Are you getting any error message while starting it. Could you please tell me about your computer operating system? Windows 7/8/10
May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time if you are not comfortable with performing steps yourself. It is 100% safe and secure.
Please reply back to me at this page.
Could you please tell me about your computer operating system? Windows 7/8/10
Please click Start button, in the search box type Windows Live Mail and hit Enter.
Click the link:
Scroll down on that page and and then Click “I agree” at the bottom.then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.