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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6592
Experience:  Computer Software Support Specialist for more than 10 years
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My computer got hacked and the email inbox are going to Junk

Customer Question

my computer got hacked and the email inbox are going to Junk mail.
Please help.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Please tell me the following so that I can better assist you in fixing this problem:

  1. How do you access your emails: a) using a web browser like Internet Explorer, Chrome, or Firefox? or b) using an mail program like MS Outlook 2013 or Mozilla Thunderbird?
  2. What is the domain name part of your problem email account? Is it @yahoo.com? @gmail.com? @aol.com? @hotmail.com? or others?


Please let me know so that I can help you further.

Best regards,
Jess

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