Hi there and welcome
This is no problem, we can just recover your password
To do this click on my link below
Put in your screen name where it says Recover Password
Then click Send me My Password ***** it will be sent to you to use
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please