Hi,I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time if you are not comfortable with performing steps yourself. It is 100% safe and secure.
If you do not want remote support, I'm ready to help you in the question and answer mode. Please reply at the box given below.