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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31123
Experience:  Over 15 year experience in Email Systems and Programs
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I'm sending email to my boss who uses eudora and i"M on a

Customer Question

I'm sending email to my boss who uses eudora and i"M on a mac. My emails turn up unreadable. Help...
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Did this problem just start happening (meaning he could read your emails before)?

And when you say unreadable, how exactly do you mean?

Expert:  Richard replied 1 year ago.

how do they look?

Customer: replied 1 year ago.
no, has been happening and the email has a bunch of weird symbols/characters in it.
here's an example: Instead, let’s wait for your visit, see how things go —i’m sure yo
Expert:  Richard replied 1 year ago.

ok, but I see weird characters now when your typing to me.

eg: —i’m sure yo

Did you mean to type this?

Expert:  Richard replied 1 year ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
hi, you see those characters bc i copied and pasted them from an email he received from me (they weren't in my original). no thank you on the remote tech support. could you tell me how to solve though?
Expert:  Richard replied 1 year ago.

Which email program are you using on your Mac?

Customer: replied 1 year ago.
mac mail, on a google mail acct.
Expert:  Richard replied 1 year ago.

Thanks

In the Mail application go to the menu item "Edit", and in 'Attachments' make sure "Always Send Windows Friendly ..." is selected.

Then send an email and let me know how it appears please

Customer: replied 1 year ago.
that is already checked.
Expert:  Richard replied 1 year ago.

ok, set the message format to plain text, then send an email

Let me know the results

Customer: replied 1 year ago.
tried that yesterday didn't work
Expert:  Richard replied 1 year ago.

ok... So we do not go over all the things you have already done, please tell me what you have already tried.

Customer: replied 1 year ago.
that's all i've tried, (the stuff i found on google)
Expert:  Richard replied 1 year ago.

Do you get the problem emailing anyone else?

Customer: replied 1 year ago.
no.
Expert:  Richard replied 1 year ago.

ok, then itss something local on your bosses computer, not yours that's causing this.

Which version of Eudora is he using?

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