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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6294
Experience:  Computer Software Support Specialist for more than 10 years
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Can not access my email -- [email protected]

Customer Question

can not access my email -- ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your Gmail issues. Before I can help you with this, please tell me the following information:

  1. Are you using a computer to access your Gmail? or a smartphone?
  2. If you are using a computer, is this computer running Windows XP, Vista, 7, 8, or 10 or a Mac?
  3. When was the last time you were able to access your Gmail? Few days ago?
  4. What happens when you try to access your Gmail? Is your password *****?

Please let me know so that I can help you further.

Best regards,
Jess