Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. Please allow me to help you with this problem of yours until this is fixed. Unfortunately, I do not provide phone support. I only provide chat support (like what we are doing now) and remote access support which is better than a phone call since I can actually see your screen and control your mouse (with your permission) to diagnose and fix the issues (all while you watch).
However, if you really prefer a phone call, please let me know so that I can step out to allow my colleagues who provides phone call support to assist you further. But please do not rate me negatively if you do not prefer my mode of service. I can request a phone call assistance for you if you really want it without rating me.
If you want to proceed with me, please tell me the following:
Please let me know so that I can help you further.