Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, please define what name brand and model of phone you are using. Also, is it an Android, Iphone, Windows phone, old CDMA flipphone?
Thank you in advance for your patience, and response.
Thank you for the information. I tried accepting your request for a phone call, but it seems it wont allow me to accept the request. *possible billing issue*
With that being said, Ive got a simple test Id like you to try. First, focusing on the hotmail account.
If you install the free Outlook app onto your android phone. https://play.google.com/store/apps/details?id=com.microsoft.office.outlook
And then once installed.. If you open the outlook app. And then add your hotmail account and password. Will the outlook app allow you to receive and send hotmail messages?
How about if you search the google play store from your phone.
Search for microsoft outlook .. You should see a free app you can download. Once you find it in the play store. Install it.
Then open the app and run it, and try to access your hotmail account inside the outlook app. Can you?
Ok, so we know for certain then, that the account can and does work on your phone.
Now,lets discuss whats not working.. When you say your phone periodically syncs all your emails. How does it sync them?
Are you using the phones built in mail app?
Or are you using any third party software such as companion sync, etc ?
Understood. Thats the built in mail function. Lets try the following.. As this wont delete any of the messages store in your hotmail or gmail server.
Once both are removed. Restart the phone. And then go back to accounts and add the gmail account first.
And after you have added it, add the hotmail account next. Refreshing the accounts should get them working again.
Let me know if you get stuck or run into any issues.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hi, I havent heard back from you since I sent the previous suggestion at 4:18 pm.
Did you run into any issues? Did the suggestions work? Please respond when you can.