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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6001
Experience:  I have 7+ years of experience in fixing emails issues.
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I do not know

Customer Question

I do not know
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
I do not know my gmail password
I do not know security question
Expert:  Sandy replied 1 year ago.

Hi,I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed.

Please reply at the box given below and type your queries/result at the box given below.

A. First of all, please check your webmails:

Click the link and check if you're able to login into your gmail webmail account or not.

www.gmail.com

B. If you're not able to login, please try to reset your gmail password ***** the link below:

https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQX

Choose I don't know Password. Type in your Email Address. Click Continue.
Follow on-screen instructions to reset your account password.

C.If not fixed:

Click the link given here:

https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQX%2BQfn3eUf99eMi17N2oBfqs7DaPgQ9BUe0Q%3D%3D&service=mail
Choose I don't know Password. Type in your Email Address. Click Continue

Enter the last password ***** remember

Click Continue

Check if it provide you options to reset your password.

Else, please click "I don't know" under Enter the last password ***** remember.

And then click "I can't access my phone".

And provide them as much information you can.

Be sure to fill out the form completely by providing your best guess to all the questions.

Provide you alternate email addrss as contact email address. Gmail team will get back to you on this email address.

Please keep me posted and remember to rate.

Thank you very much,

Regards, Sandy.

Expert:  Sandy replied 1 year ago.

Hi,

I'm following up with you to see how everything is going.

Could you please tell me if you have followed the steps provided?

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you, Sandy