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Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply back to me by clicking "Reply to Expert" and type your queries/result at the box given below.
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I will help you over remote session now.
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Scroll down on that page and and then Click “I agree” at the bottom.then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.