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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2335
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I can receive mail when travelling but cannot send out

Customer Question

I can receive mail when travelling but cannot send out
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start? It sounds like your firewall may be setting different rules when you travel.
May I start a remote support session so I can troubleshoot the issue directly from your computer and get it working for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
I already paid you 31 just a few hours ago it still cannot get how to get to send email pls help
Expert:  Martin replied 1 year ago.

We have yet to begin with the troubleshooting, did you receive my first reply asking two questions?

Customer: replied 1 year ago.
The problem started years ago...it has never worked but this is not on my computer. It is on my mobile phone when I travel.
I am now writing to you from my office compueter
Expert:  Martin replied 1 year ago.

Hello welcome back, you sent your question through to the computer section.

What mobile phone have you got?

Customer: replied 1 year ago.
My mobile I-Phone 6.
Expert:  Martin replied 1 year ago.

Thanks, ***** ***** the problem started years ago, have you been having the same problem with different phones?

Who's your email host?

Customer: replied 1 year ago.
it does nnot work on any phones and I think the problem is the server' AOL" but I don't know how to solve it.
Customer: replied 1 year ago.
Sorry not my server rather my host is AOL
Expert:  Martin replied 1 year ago.

Thanks for the info.

Take a look at this page to see if you can add your AOL email account properly.

http://pop2imap.com/aol_iphone.php

Martin

Customer: replied 1 year ago.
Sorry did not work! I can still receive but not send out
Expert:  Martin replied 1 year ago.

What happens when you try to send out?

Does it give you any errors?

Customer: replied 1 year ago.
it says the same thing as before: username or password ***** *****For outgoing server I typed SMTP is that correct and incoming is IMAP
Expert:  Martin replied 1 year ago.

Yes that is correct, what did you write as the username?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Do you think I should just type pandpthomas without the last bit @aol.com? Strange I can receive but not send
Expert:  Martin replied 1 year ago.

No, that's fine, you need the full email address in there.

Does it show your SMTP server settings so we can verify they are correct?

Customer: replied 1 year ago.
When I go back to settings, mail, aol it shows my name, email add, password
Description aol, then outgoing server is Smtp.aol.com. Nothing else. Is this what you want to know?
Expert:  Martin replied 1 year ago.

Yes, how about the port number?

Customer: replied 1 year ago.
When I tap on the outgoing mail server, I get
Primary server is SMTP.aol.com...on
Other SMTP servers off
Outgoing mail server shows: host name as SMTP.aol.com
Username***@******.***
There is no port no. Where do I go to find thid
Customer: replied 1 year ago.
Port no is 587
Customer: replied 1 year ago.
Use SSL is off .. Is this correct
Expert:  Martin replied 1 year ago.

That's correct, you can try it on as well

Customer: replied 1 year ago.
It now says' it is rejected by the server because it does not allow relaying'
Customer: replied 1 year ago.
I have verified all my settings
Outgoing : SmTp.aol.com Ssl port 587
Incoming: IMAP.ail.com SSL port 993
What can I do now?
Customer: replied 1 year ago.
Sorry incoming IMAP.aol.com
Expert:  Martin replied 1 year ago.

Send an email to yourself and tell me exactly what it says

Customer: replied 1 year ago.
Says your email was rejected by server because it does not allow relaying
Expert:  Martin replied 1 year ago.

Ok good, from your home screen, go to:

Settings > Mail, Contacts, Calendars > Select your account > Account

Under Outgoing mail Server tap SMTP

Under Primary Server tap on AOL SMTP Server (if that's what it's called on your phone)

Then turn Server ON and fill in both User Name + Password under Outgoing Mail Server