Good evening. My name is ***** ***** I will be assisting you with this issue. Did the problem recently start (such as after a Windows update?)
Actually, it's been a problem for a long time, I just hadn't gotten round to doing anything about it.
Is this occurring on every email regardless of sender?
I've only been given this option from one sender.
It almost sounds like the sender is sending mail using a lot of HTML. This is an intended feature. As for it not ever loading in a browser, we need to make sure that firefox has all of it's default settings...meaning make sure that it is not only your default browser but also default for any extension that can be opened in a browser. If you hit the windows key, and type "default" without the ", you will see a list of options. We are going to set your default programs. On that list, select firefox and click the button that says "Set this program as default." That should rectify this whole problem. Please try it and let me know if it worked. If it does, then please leave feedback and accept the answer provided.
Still the same.
I am going to opt out and let another expert look at your issue. Without you accepting remote access, it is difficult to diagnose the exact cause of the issue.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply at the box given below and type your queries/result at the box given below.
May I connect with you remotely to check/fix the issue directly? Thanks
ok...you there now?
Please accept remote support offer and click the link:
Scroll down on that page and and then Click “I agree” at the bottom.then allow the Elsinore.Screen Connect program to download/run/open when prompted at the bottom.
Sorry, I don't wish to pay more than my monthly subscription.
No problem, I will help you in question answer mode.
For testing purpose, please make Internet Explorer as default browser once:
Launch Internet explorer'.
Click Internet Options'.
Click Program' tab and then click 'Make Default'. Click Apply and then OK.
Now, please try to open links links in Outlook and check if it works fine or not.
Please reply at the box given below.
Thank you, Sandy.