Hi there and welcome
Can you tell me please which email service you are using?
And what is the error you get when you try to access your email?
Which email service is it sending the recovery information to?
have you checked in the spam folder on the account in the event it has gone there?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
no, any computer is ok
if you accept the offer, it should not take very long, I need to connect and check the issue directly.
ok, accept the offer please and then I can connect.
click on Accept please when it pops up.