Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac?
Also, how do you access your email? Are you using a web browser like Safari, Firefox, Internet Explorer or Chrome?
Or are you using an email program like MS Outlook 2010?
Please let me know so that I can help you further.