I am the person that will be helping you today.
Which version of Windows are you using? Did the folders just vanish, or did you delete them, move them, or was there a simple fault?
I will be standing by.
Thank you for the update. When the upgrade to Windows 10 is installed, it can cause a whole host of problems. This is one of those problems that may have several different culprits.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I understand. The extra fee exists because the remote will take a lot of my time. It will be the last fee. Without being able to analyze your system via the remote, it will take 10 or 15 more time longer to analyze the problem before fixing it. How do you wish to continue?