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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31121
Experience:  Over 15 year experience in Email Systems and Programs
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My yahoo account was hacked yesterday. I totally use yahoo

Customer Question

My yahoo account was hacked yesterday. I totally use yahoo so cannot get my password ***** since I am directed to AT&T. I will probably close the yahoo account once I am finished with the job I just recently retired. I spent 3-4 hours yesterday trying to resolve this problem myself.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

I do not want to waste your time here, so can you tell me what you already tried please, as there are only a number of options.

Did you try the password ***** process here?

https://edit.yahoo.com/forgotroot

Just want to confirm and not assume anything.

Please let me know

Customer: replied 1 year ago.
I worked on it several times, but when I would try to change the password ***** would send me to AT&T and then I would work on several difference frames and still could not make the change. I think it is because AT&T bought Yahoo or whatever and now they do not recognize me or I didn't use a couple of accounts so I don't remember any of the security questions. I was back and forth on several frames.
Expert:  Richard replied 1 year ago.

If you want additional service I can connect to your computer? Its easier then a phone call

It is also an additional service, else we continue here

Expert:  Richard replied 1 year ago.

let me know please

Expert:  Richard replied 1 year ago.

just offering it as you asked for the phone call

Customer: replied 1 year ago.
Cancel offer. I will be going to the Geek Squad! What a pain.
Expert:  Richard replied 1 year ago.

ok.. Sorry but can I ask what the issue is?

I just need to know please if you have used that process.

Can you not tell me this please?

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