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Hi there and welcome
I do not want to waste your time here, so can you tell me what you already tried please, as there are only a number of options.
Did you try the password ***** process here?
Just want to confirm and not assume anything.
Please let me know
If you want additional service I can connect to your computer? Its easier then a phone call
It is also an additional service, else we continue here
let me know please
just offering it as you asked for the phone call
ok.. Sorry but can I ask what the issue is?
I just need to know please if you have used that process.
Can you not tell me this please?