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Dustin, Email Specialist
Category: Email
Satisfied Customers: 12697
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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When trying to update the maps on my nuvi 3597 with Garmin

Customer Question

When trying to update the maps on my nuvi 3597 with Garmin express it wont recognize that the Garmin is connected. Just get a "not Connected" message. The serial number of the device is 2WS050361 with software version 3.80. It's been that long since I was able to connect.
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my nae is Dustin and I will do my best to assist you.

So I can help you update the device I need to ask you a few questions.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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