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Ask Richard Your Own Question

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31154
Experience:  Over 15 year experience in Email Systems and Programs
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I need to get a gmail password without having to reset it

Customer Question

I need to get a gmail password ***** having to reset it can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you set up the account, did you specify an alternative email address or cell phone with the account?

Customer: replied 1 year ago.
but i need the password ***** go to my shaw email and i have changed my cell number since and forgot to set it up with gmail.
Expert:  Richard replied 1 year ago.

so the Shaw email is the secondary email account?

Customer: replied 1 year ago.
It is***@******.***, my gmail account is linked to my husbands email address***@******.*** we share it.
Customer: replied 1 year ago.
I remember the old password ***** was burnaby77
Customer: replied 1 year ago.
Are you there?
Expert:  Richard replied 1 year ago.

ok, can you then choose the option for Google to send the code to your husbands email account if this is linked to yours as it would give this option?

Expert:  Richard replied 1 year ago.

yes, I am here please allow a minute for me to reply

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
No. I think he is cheating on me and i just want to see for sure.
Expert:  Richard replied 1 year ago.

ok, you have to do the reset, its the only way sorry.

Else the whole security of gmail would be floored

But, do you both use the same computer? and is the computer yours?

Customer: replied 1 year ago.
I don't want him to know i am looking through his emails. He changed our password ***** didn't tell me.
Expert:  Richard replied 1 year ago.

yes, but I asked, do you both use the same computer? and is the computer yours?

Customer: replied 1 year ago.
The computer is mine.
Expert:  Richard replied 1 year ago.

ok, and do you both use the same computer?

Customer: replied 1 year ago.
We used to that is how i knew the password. He is being secretive and changed the password ***** me.
Expert:  Richard replied 1 year ago.

ok, so he now uses his own computer?

Customer: replied 1 year ago.
Can you help or No? Yes
Expert:  Richard replied 1 year ago.

if he uses his own computer you will not be able to gain access to his account without resetting the password

If you both shared the computer we could have done something.

Customer: replied 1 year ago.
ok thanks bye.
Expert:  Richard replied 1 year ago.

Can I assist you with anything else?

Expert:  Richard replied 1 year ago.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you