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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31294
Experience:  Over 15 year experience in Email Systems and Programs
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Facebook account has been hacked, need to change my password

Customer Question

Facebook account has been hacked, need to change my password ***** do not know my current password
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens now when you try to sign into your Facebook account?

Customer: replied 1 year ago.
I can get into Facebook because my password ***** saved, have been informed by several people that are not friends on Facebook that they have received messages from me telling them information such as I have won a lot of money and that I have recently moved to Florida
Expert:  Richard replied 1 year ago.

ok, are you sure it was not emails they received? As this common scam is always done via emails, not via facebook messages.

Customer: replied 1 year ago.

If you get through on my cell call xxxxxxxxxx thanks

Expert:  Richard replied 1 year ago.

It is easier for me to connect to your computer and do this instead, as over the phone its hard with instructions to relay

I have made an offer for this instead.

Expert:  Richard replied 1 year ago.

then we can do this together on your computer

Customer: replied 1 year ago.
No thanks, ***** ***** charges are not acceptable,
Expert:  Richard replied 1 year ago.

As I mentioned it is optional as you were asking for a phone call which is also an additional charge.

So we just continue here.

Customer: replied 1 year ago.
NO THANKS
Expert:  Richard replied 1 year ago.

No what sorry?

Sorry I am a little confused now. I asked a question, then you replied to call you, then no thanks.

Can you tell me what you now want please?

Customer: replied 1 year ago.
Would my total charge be 39.00 dollars?
Expert:  Richard replied 1 year ago.

No, its an additional service, like the phone call you are requesting, so it is additional.

As I said this is optional else we continue here

I only offered it as you wanted a phone call which is about the same cost, but this is better for you as we are then on your computer