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Hi there and welcome
What exactly happens now when you try to sign into your Facebook account?
ok, are you sure it was not emails they received? As this common scam is always done via emails, not via facebook messages.
If you get through on my cell call xxxxxxxxxx thanks
It is easier for me to connect to your computer and do this instead, as over the phone its hard with instructions to relay
I have made an offer for this instead.
then we can do this together on your computer
As I mentioned it is optional as you were asking for a phone call which is also an additional charge.
So we just continue here.
No what sorry?
Sorry I am a little confused now. I asked a question, then you replied to call you, then no thanks.
Can you tell me what you now want please?
No, its an additional service, like the phone call you are requesting, so it is additional.
As I said this is optional else we continue here
I only offered it as you wanted a phone call which is about the same cost, but this is better for you as we are then on your computer