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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot remember ever using an email password. Can you

Customer Question

I cannot remember ever using an email password. Can you remind me?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Have you tried anything else at your email website?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
Yahoo email. Haven't tried anything else - never needed a password ***** just clicked on mail. Have windows - do not know which version - very ignorant about computers and very frustrated - need to go slow
Customer: replied 1 year ago.
remote support session is fine with me
Expert:  Viet - Email Tech replied 1 year ago.
That's okay. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=0ea9c297-8378-408f-9d33-215afbd7e39f
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
Via remote support, we are canceling / refunding your deposit per your request. If you still need help with your email password ***** or if you need help with any other computer issue in the future, please come back any time as you wish. We guarantee our service. Thank you.

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