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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I have lost my windows live mail and do not know how to get

Customer Question

I have lost my windows live mail and do not know how to get it back. Can you help me?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
windows live mail
Expert:  Viet - Email Tech replied 1 year ago.
That's your email program. What is your email provider, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I think it is Microsoft, otherwise I do not understand.
Expert:  Viet - Email Tech replied 1 year ago.
That's okay. Can I connect remotely to your computer, so I can troubleshoot your email issue directly on your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
that will be ok.
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=6e4496e6-028c-4bdd-b650-1cf0af56244d
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
Please let me know if you still need help with this or not. Thank you.