Hi, and thank you for asking your question.
Could you let me know the full email address for your Windows account, please?
Please reply back to me below. Thank you.
Please open up the following link now:
Click "I forgot my password" and click Next.
Next, type in your Microsoft email address (the one you use to log in to your computer) and the code on the screen, and click Next.
Follow the on-screen directions to reset the password ***** your account accordingly. Done that, you should be able to use the new password ***** log on to the computer itself.
If you need more help, please use the Reply tab to continue our conversation.
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I'll close out this question for you now. Thank you.