Welcome, I am Cory.
When you try to sign in, you get a username/password *****?
When you try to sign in what happens?
I would like to look at this remotely, but it is an additional fee. I can sort this out for you.
I can help you with this quickly and the monthly subscription is not required
In certain situations, it is hard to fix something without seeing what is going on.
I will opt out and see if another expert can help you.
Please wait for a reply from them.
Hello! My name is*****
I may be able to remotely connect to your computer and solve the GMail problem without any extra fee. Let me know if you would like that.
In that case, let's continue in this chat mode, but that may not be enough for solving the problem.
Please tell me what exactly happens when you go to the GMail page. Are you asked to type your password, or you are automatically taken to your GMail account where you can see the e-mails?
Please type your GMail account here and the password ***** you last used, so that I can check it.
I checked it.
Yours!nliberty is the correct current password. The password ***** never changed to Mine!nliberty
However, the GMail system asks for verification since it detected an unusual sign in - basically, it means that someone else have accessed or attempted to access your GMail account. Because of that, you need to confirm it by receiving a verification code to the alternate (recovery) e-mail address associated with your GMail account. It appears to be a Yahoo! address ([email protected])
You say you don't recognize that Yahoo! e-mail address?
Usually, when an account gets hacked, the hacker changes the password ***** prevent the owner of signing back in. However, in this case, the password *****'t been changed, so that's strange.
Do you remember creating or using any Yahoo! account that starts with "m"?
No, it is not the correct e-mail address.
I see you originally wrote "Later I got an e-mail saying someone had just tried to get into my account using my password. It was me."
Where did you get that e-mail?
Are you able to access your GMail account on another device, such as phone or tablet?
OK. You can set up *****@******.*** as well. Use Yours!nliberty as password.
It looks like you cannot sign in using any device since you need to first unlock the account via GMail web interface.
Here is what I think has happened:
Your PGTParty GMail account hasn't been hacked at all. The verification prompt you see is triggered the moment you switched Internet connection (new modem). That changed your IP address you used to use for signing in to your PGTParty GMail account. Because of that, GMail system recognizes you as someone else so it displayed the verification prompt. So, the "hacker" is you.
I cannot explain the recovery e-mail address ([email protected]
So, to solve the problem, you will need to go through the "Google Account Recovery" form. To access it, type the password ***** then click the "Ask Google for help" link located below the Continue button.
There you will need to answer multiple questions about the account so that Google can recognize you as the owner. If it was successful, the verification prompt will go away.
You cannot request the account be cancelled nor change anything there without having full access.
I am very sorry for the issues.
Unlike Yahoo! and AOL (any many other e-mail providers), Google / GMail does not have phone support nor any other human contact available. For that reason, you cannot call them and explain what happened. The best you can get from them is an automated response to the Account Recovery form telling you that you either provided sufficient information for password ***** or account verification, or that you provided insufficient information, or in case, that you need to use a different computer.
The only other method I can suggest you is to call your Internet Service Provider and ask them if they could assign the same IP address to your new modem that you used when you had the old modem. That will allow you to be recognized as the owner in the GMail system, so you shouldn't see the verification prompt. Once signed in, you can change the recovery e-mail address.
In case you still have the old modem, connect it and check again.
If nothing helps, the GMail account won't be accessible to anyone and will automatically be cancelled (expire) after 9 months.
If you plan to open a new e-mail account, my recommendation is to open a Yahoo! or AOL e-mail account since they have a phone support you can call in cases like this one.
If you require any other assistance, let me know.