Thank you for writing back with that information.
So you are using a Hotmail account since your email address ends with @hotmail.com. Also, you are using the Mail app.
Now, since you forgot the password, in order to regain access to the account, you need to RESET the password. By reset, Hotmail will verify your identity and then when successful, you will be allowed to create a NEW password.
Please remember that in the reset process, you need to use a web browser like Safari, and NOT the Mail app. If you are only using a computer now, I can remotely access your computer so that I can directly assist you in resetting your Hotmail password. Since you are using an iPhone, I will just give you the procedures:
Here are the steps:
- Open your Safari web browser
- Go to this link below:
- Follow the on screen procedures to process the reset and when successful, you will be prompted to create a NEW password.
- After creating the new password, just update your Mail app password ***** you shall be able to access your emails.
I hope that helped.
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