Hi, and thank you for asking your question.
Who's your email provider, please, and do you access your emails using your Chrome browser?
May I set up a quick remote session, which will allow me to connect directly to your screen and check the issue?
Please reply back to me below. Thank you.
Please disregard the remote offer prompt on your screen; the remote session will come at no extra charge. Just reply back to me below; thank you.