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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Unable to login forgot password

Customer Question

unable to login forgot password
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
Do you have access to your Charter email and does your phone number end in 61 or is it an old phone number?
May I start a remote session so we can work on the problem together from your computer?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
I putting code in in as soon as I close window it goes away.
Customer: replied 1 year ago.
code is471
Expert:  Martin replied 1 year ago.
Thanks for the info.
Could you take another look at my initial questions and answer those for me so I can help you get back in?
Also, are you contacting me from your computer or another device like a phone or iPad?