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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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I have messed up my mail by trying to fix it myself now I

Customer Question

I have messed up my mail by trying to fix it myself now I need your help
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi,I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed.

Please reply back to me by clicking "Reply to Expert" and type your queries/result at the box given below.

A. First of all, please check your webmails:

Click the link and check if you're able to login into your gmail webmail account or not.

www.gmail.com

If it shows you logged into another gmail account, then, please try to logout of the new/another account by clicking the link given here:

http://mail.google.com/?logout

And then, try to login into your original gmail account again.

B. If you're not able to login, please try to reset your gmail password ***** the link below:

https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQX

Choose I don't know Password. Type in your Email Address. Click Continue.
Follow on-screen instructions to reset your account password.

C.If not fixed:

Click the link given here:

https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQX%2BQfn3eUf99eMi17N2oBfqs7DaPgQ9BUe0Q%3D%3D&service=mail
Choose I don't know Password. Type in your Email Address. Click Continue

Enter the last password ***** remember

Click Continue

Check if it provide you options to reset your password.

Else, please click "I don't know" under Enter the last password ***** remember.

And then click "I can't access my phone".

And provide them as much information you can.

Be sure to fill out the form completely by providing your best guess to all the questions.

Provide you alternate email address as contact email address. Gmail team will get back to you on this email address.

Optional Remote Connect Service - Quick Resolution:
Would you allow me to take remote control of your computer and fix all the issues quickly as per your permission while you stay in front of it. It is 100% safe and secure.

Remote support can save a lot of time if you are not comfortable with performing steps yourself.

Remote access is an optional additional service($19 only) offer regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help. Click on "Get Extra Help" (Usually written with an orange background).

Visit this website:

www.join.me

Click “Start Meeting” on that page and download and run this file.

You will get a popup on top of the screen.

That pop will show you a 9 digit number. Please tell me about this 9 digit number.

We have an A+ rating with the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-fr

Please keep me posted.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you very much,

Regards,

Sandy