Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a computer with Windows XP, Vista, 7, 8 or 10 or a Mac?
Also, how do you send and receive emails in your Hotmail account? Are you using a web browser like Chrome, Internet Explorer or Safari? Or are you using an email program like MS Outlook 2010?
Please let me know so that I can help you further.