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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14398
Experience:  10+ years of work experience.
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Up until yesterday my aol 9.7 worked fine on my dell widows

Customer Question

up until yesterday my aol 9.7 worked fine on my dell widows 8...now it does not open
it still works on my old vista pr laptiop i need some help since i am a cpa
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

Please, follow the instructions below to solve your problem:
- Click the Start Button > Programs > Accessories > System Tools > System Restore.
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

Customer: replied 1 year ago.
i do not see the word accessories
Customer: replied 1 year ago.
i do not see the word accessories i will now stop payment for you very dishonest services
Expert:  Jason Jones replied 1 year ago.

I'm sorry about that. The folder may have been removed.

Please, do the following:

- Hold down the two following keys at the same time: Windows key and the letter R

- In the box that comes up, type: rstrui

- Click Ok

- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.