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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6396
Experience:  Computer Software Support Specialist for more than 10 years
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Locked out of yahoo mail account

Customer Question

locked out of yahoo mail account
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your Yahoo Mail issues. Before we can proceed, please tell me:

  1. Are you using a computer with Windows XP, VIsta, 7, 8 or 10 or a Mac?
  2. Are using a web browser like Internet Explorer, Chrome or Safari to access your Yahoo Mail? Or are you using an email program like MS Outlook 2010?
  3. Also, how did you get the new password? Were you able to reset the email password?


Please let me know so that I can help you further.

Best regards,
Jess

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